1. Shipping & Delivery Policies
THE BC Cargo & Courier operates a global freight forwarding network connecting Nepal to over 120 destinations worldwide across Air Freight, Ocean Freight (FCL/LCL), Land Transport, and Express Courier corridors.
1.1 Transit Timelines & Schedules
Estimated Time of Arrival (ETA) dates provided during quote issuance or tracking inquiries are estimated ranges subject to carrier scheduling, weather conditions, and border customs clearances:
- Express Air Freight: 3 to 7 business days from warehouse dispatch to destination airport or door delivery.
- Ocean Freight (FCL/LCL): 15 to 35 business days depending on transit port routing (via Kolkata, Visakhapatnam, Singapore, or Dubai hubs).
- Cross-Border Land Freight: 3 to 10 business days across regional transit hubs in South Asia.
1.2 Documentation Requirements
Shippers are strictly responsible for providing complete, legally compliant export/import documentation prior to cargo dispatch. Required documents include valid commercial invoices, detailed packing lists, Certificates of Origin (SAFTA/CO), HS Code classifications, and relevant export licenses. Delays resulting from missing or inaccurate documents remain the responsibility of the sender.
1.3 Customs Clearance & Tariff Responsibilities
Unless explicitly contracted as DDP (Delivered Duty Paid), all import tariffs, customs duties, local VAT/GST taxes, port demurrage, and customs inspection fees assessed by destination authorities are the exclusive responsibility of the recipient/consignee.
1.4 Door Delivery & Verification Protocol
For door-to-door courier dispatches, delivery requires a signature or valid OTP/phone verification from the authorized recipient. If a delivery attempt fails due to recipient absence or invalid contact details, re-consignment fees or storage charges may apply.
2. Cargo Insurance & Liability
Protecting client shipments against loss, damage, or delay during multimodal international transit is a top priority for THE BC Cargo & Courier.
2.1 Cargo Insurance Coverage Options
We strongly advise all commercial shippers to purchase Comprehensive All-Risk Cargo Insurance. Comprehensive insurance covers declared invoice value plus freight costs against transit damage, theft, marine loss, or physical impact from origin facility to final destination.
2.2 Standard Carrier Liability Limitations
In the absence of declared value and purchased insurance, carrier liability for lost or damaged goods is strictly capped under international transportation conventions (such as Warsaw Convention, Montreal Convention, and Hague-Visby Rules):
- Air Cargo / Courier: Capped at $20.00 USD per kilogram of affected gross weight.
- Ocean Cargo: Capped at $500.00 USD per package or customary freight unit.
2.3 Force Majeure & Liability Exclusions
THE BC Cargo & Courier shall not be held liable for loss, damage, or delay arising from events beyond operational control, including:
- Acts of God, extreme weather phenomena, storms, floods, or earthquakes.
- Armed conflict, civil strikes, quarantine restrictions, or government border closures.
- Inadequate, fragile, or defective packaging prepared directly by the shipper.
- Seizure or delay of contraband, prohibited items, or un-declared hazardous cargo by customs officials.
2.4 Claim Filing Process & Time Limits
Notice of physical cargo damage or partial loss must be submitted in writing within 7 business days of delivery. Claims for non-delivery or lost cargo must be filed within 30 days of dispatch date accompanied by original tracking number, photos, commercial invoice, and inspection reports.
3. Privacy & Data Collection
At THE BC Cargo & Courier (part of THE BC NETWORKS), protecting customer privacy and operational telemetry is a fundamental governance principle.
3.1 Personal & Business Information Collected
We collect essential operational data strictly required to execute freight contracts, provide live tracking updates, and meet statutory customs filings:
- Identity & Contact Information: Full name, business entity name, phone number, WhatsApp contact, email address, and billing address.
- Shipment & Customs Data: Consignee name, destination address, commercial invoice data, HS codes, and passport/PAN tax identification numbers.
- Digital Telemetry: IP address, device type, browser information, and session authentication tokens used on our digital portal.
3.2 Purpose & Usage of Information
Collected data is processed strictly for: booking cargo space, issuing bills of lading, sending real-time tracking alerts via SMS/WhatsApp, verifying recipient identity, processing payments, and complying with anti-money laundering (AML) and international trade compliance laws. We never sell, lease, or trade customer data to third-party marketing companies.
3.3 Data Retention & Security Measures
We maintain industry-standard SSL/TLS encryption, firewall protection, and restricted database access controls. Transaction and customs records are retained for statutory periods mandated by Nepalese and international trade authorities (minimum 5 years) before secure deletion.
3.4 Cookie Policy & Session Tracking
Our website utilizes necessary functional cookies for theme preferences, security access control, and user portal authentication (`admin_entry_granted`, session JWT tokens). Users may adjust browser settings to disable non-essential cookies at any time.
4. Refunds & Cancellations
Our Refund and Cancellation policy outlines the terms and processing rules for cancelled shipments, freight quotes, and billing adjustments.
4.1 Booking Cancellations
Clients may cancel a shipment booking subject to the following timeline conditions:
- Prior to Warehouse Pickup / Cargo Acceptance: 100% full refund of prepaid freight charges, minus standard bank/payment gateway processing fees.
- After Warehouse Pickup / Pre-Dispatch Allocation: Refund of freight charges minus local pickup charges, handling fees, and carrier cancellation penalties.
- After Cargo Dispatch / In-Transit: No cancellation or freight refund can be issued once cargo has departed on aircraft, vessel, or transit fleet.
4.2 Non-Refundable Charges
The following fee categories are non-refundable once services have commenced:
- Customs clearance documentation and broker filing fees.
- Government taxes, VAT, duties, and official port inspection charges already disbursed.
- Export crating, customized packaging, and temperature-controlled storage fees already incurred.
4.3 Refund Method & Processing Timeline
All approved refunds are credited via the original payment channel (Bank Transfer, eSewa, Khalti, or Corporate Account Credit) within 5 to 7 business days following formal review and approval by our finance department.
